We have really created these processes; for example, we text a lot of our clients, and I never experienced that. I don’t know if other firms do that or not, but that is something that a lot of clients appreciate. It’s like real-time feedback. We can communicate very quickly. Sometimes that goes back to like the individual approach. It’s hard to talk about these things, obviously. So having a conversation over the phone and having victims have to actually vocalize and speak through everything that happened is sometimes harder for them if we, you know, we email or text message. So, I don’t know if other firms do that, but having the text feature has allowed us to really communicate, I think, much more effectively with our clients. And I think a lot of clients appreciate that, you know, it’s just easier. It’s the way that we communicate. It’s the world that we live in today.
FREE CONFIDENTIAL CONSULTATION
